Frequently Asked Questions

General

Who does Goodwill help?
What does Goodwill do?
Is Goodwill a non-profit?
What makes Goodwill’s non-profit thrift stores different from other thrift stores?
What is a GoodWORKS Center? Where do I find one?
What skills can I learn through your training programs?
What happens to the items I donate?
Does Goodwill repair and/or clean items?
Are Goodwill employees allowed to shop in the stores?
Are all Goodwills the same?
How can I find out more about Goodwill?

Store

Do Goodwill stores sell items from their back rooms?
Why do you charge for items that were donated to you?
Does Goodwill sell gift cards?
Who shops at Goodwill?
How often does your store merchandise change?

Material Donations

Do you offer pick-up services?
Can I drop off donations after-hours?
What can you accept/what can I donate at Goodwill?
What items will you not accept?
Can I claim an IRS deduction for items I’ve donated?
I dropped off items at a donation center. Can you tell me how much I can claim for an IRS deduction?
I really believe in the Goodwill mission. Can I donate money?
What happens to the donated items you can’t sell? Why won’t you take all the stuff I want to donate?
How much of my donation goes towards your programs?

Car Donations

How does the car donation program help Goodwill?
What type of vehicle does Goodwill accept?
What happens to my vehicle after I donate it to Goodwill?
What is the required condition of my vehicle in order to donate to Goodwill?
Does this program also give cars away to individuals in need?
I see the name Auto-Donation in the materials. How is this company involved?

 
Who does Goodwill help?
Everyone! Goodwill helps people who face various obstacles to employment. These obstacles include lack of work history; physical, mental and emotional disabilities; limited education; language barriers; criminal background; dependency on public assistance; corporate downsizing and other challenges that stand in the way to employment. Our services meet the training and placement services available to those who need them.
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What does Goodwill do?
Goodwill provides training and employment services to help people find and keep jobs. Our mission services are funded by grants, financial donations, and revenue generated in our stores.
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Is Goodwill a non-profit?
Yes. We are recognized as a 501(c)(3) non-profit organization by the Internal Revenue Service.
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What makes Goodwill’s non-profit thrift stores different from other thrift stores?
For-profit thrift stores sometimes arrange to use a charity’s name to collection donations in exchange for a fee or a percentage of the revenue.  Oftentimes this is not publicized, and the percentage the charity actually receives may be much less than what is taken.  Also, Goodwill is local so your donations help others right here in the Western Missouri and Eastern Kansas territory.  Make your donations wisely!
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What is a GoodWORKS Center? Where do I find one?
Goodwill operates GoodWORKS Centers across the Kansas City metro and surrounding areas, with some conveniently located in the same space as our stores and donation centers. All GoodWORKS Centers are open to the public and equipped with people and resources to help job seekers .We have computers with Internet access, fax machines, photocopiers, telephones, and just about any other resource you might need for job searching.  ANY job seeker can use the GoodWORKS Centers!
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What skills can I learn through your training programs?
Our diverse training and employment services include job training through real work experience, job coaching, and continued support even after going to work.
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What happens to the items I donate?
When you donate, you help put people to work. How does this happen? The items we collect are sorted, priced and sold in our stores with revenue from the sale of these items funding job training programs and employment services. Each year, we serve thousands of individuals and help place them into good jobs.  When you donate, you are partnering with us in this mission. Thank You!
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Does Goodwill repair and/or clean items?
Goodwill used to have a training program that taught people how to repair broken items that were then sold. Our mission model has since changed and we no longer train people to repair items.  The majority of our merchandise is secondhand and while we do not clean each item before it’s placed on the sales floor, we assess the quality of donations before placing them on the selling floor, checking for damaged merchandise and other flaws.  We do not sell items that are broken, torn or soiled.
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Are Goodwill employees allowed to shop in the stores?
Store employees are allowed to shop in the stores.  They are not allowed to shop on a day they work.  On their day off, they may shop as any other customer and are not permitted in the back room. This makes the Goodwill shopping experience fair for all customers and employees.
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Are all Goodwills the same?
Currently, over 160 Goodwill organizations exist in the U.S. and Canada, with 14 Goodwill affiliated organizations in countries around the world. Each Goodwill organization is independent and operates its own unique set of programs. Goodwill of Western Missouri and Eastern Kansas operates in 83 counties.
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How can I find out more about Goodwill?
Visit our About Us for more information or call us at 816.842.7425
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Do Goodwill stores sell items from their back rooms?
It is against our policies to sell merchandise from the back room.  Employees also cannot hold merchandise for shoppers in the back room.  Some antiques and collectibles may be held in the back room or in the store manager’s office to be sold on Goodwill’s online auction site, shopgoodwill.com.
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Why do you charge for items that were donated to you?
All items donated and sold in our retail locations fund our mission to help people with disabilities or disadvantages achieve their potential through work. 90 cents of every dollar brought into Goodwill goes directly into our mission.
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Does Goodwill sell gift cards?
Yes! We sell gift cards in various denominations in our stores. The gift cards expire five years from date of purchase and can be used at any of Goodwill of Western Missouri and Eastern Kansas’ 17 retail stores.
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Who shops at Goodwill?
Everyone! Treasure hunters, hobbyists, collectors, college kids, people looking to save money – whatever your reason, Goodwill is good for you.
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How often does your store merchandise change?
New merchandise is put on our sales floor every day. We receive thousands of donations every week and process them as quickly as possible in order to make them available for sale. No matter when you visit, Goodwill will always have something new!
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Do you offer pick-up services?
We apologize for the inconvenience, but we do not offer pick-up services for donated items. Goodwill has recently partnered with College Hunks Moving to offer a 48-hour priority, fee-based pick-up option for our donors.
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Can I drop off donations after-hours?
We ask that you do not drop off donations after hours.
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What can you accept/what can I donate at Goodwill?
We appreciate the following clean, gently-used items*:

  • Clothing and outerwear for all seasons
  • Accessories – jewelry, belts, shoes, pocketbooks, scarves, ties, hats
  • Linens – blankets, sheets, towels, curtains, drapes
  • Housewares – dishes, silverware, pots, pans, baskets, tins, glassware (please package carefully)
  • Books – excluding encyclopedias or Reader’s Digest
  • Small Appliances – Stereos (except consoles), computers, monitors, printers, toasters, irons
  • Toys
  • Electronics-clock radios, tape players, mp3 players, speakers
  • Lamps & Furniture – but no rusty, stained or worn areas
  • Mechanical items – bikes, lawnmowers, weed wackers
  • Records, tapes, CDs
  • Fabric, sewing supplies, notions

* Goodwill representatives make the final decision on what is acceptable. We no longer repair items.

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What items will you not accept?

  • Large appliances – stoves, washers, dryers, refrigerators, dishwashers, TVs or console stereos
  • Mattresses and box springs
  • Auto parts – tires, batteries
  • Venetian blinds, curtain rods
  • Magazines
  • Wire hangers
  • Building materials
  • Hazardous chemicals, paint, solvent, oil
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Can I claim an IRS deduction for items I’ve donated?
Yes. Goodwill of Western Missouri and Eastern Kansas is a 501(c)(3) nonprofit organization. According to the IRS, donated goods (in good, used condition or better) are tax-deductible. We will provide you with a tax receipt when you make a donation.
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I dropped off items at a donation center. Can you tell me how much I can claim for an IRS deduction?
According to IRS regulations, a non-profit organization cannot provide a donor with the dollar value of an in-kind gift. There are many sources to locate reasonable values for your donations.  One source is a free program from Intuit called “It’s Deductible”. You may also find this document helpful: Donation Valuation Guide.Keep in mind that IRS Form 8283 is only required when an in-kind donation exceeds $500 fair market value.  Should the fair market value of a single item, or group of similar items, exceed $5,000, you must provide a certified appraised value of the item and Goodwill will complete Part IV of Section B of IRS Form 8283.
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I really believe in the Goodwill mission. Can I donate money?
Absolutely! You may make monetary donations directly from our website at Donations. Financial donations are also tax deductible. Be sure to print your receipt to keep for your tax records. We appreciate your support in helping us put people to work.
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What happens to the donated items you can’t sell? Why won’t you take all of the stuff I want to donate?
Our goal is to be good stewards of your generosity. We have recycling programs that allows us to minimize our environmental footprint, so we recycle items we cannot sell through qualified salvage dealers and through our DELL Reconnect computer recycling program.
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How much of my donation goes toward your programs?
The Better Business Bureau says that a good charity channels at least 60% of its revenue into mission-based services. At Goodwill of Western Missouri and Eastern Kansas, 90 cents of every dollar we earn in revenue goes directly toward our mission of placing people into jobs.
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How does the car donation program help Goodwill?
Proceeds from a donated vehicle provide support to Goodwill’s programs and services that enable disabled and disadvantaged individuals in the Kansas City community reach their vocational goals. This includes, education, training and evaluation services and job resources programs. All proceeds from this program stay in the Kansas City area community.
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What type of vehicle does Goodwill accept?
All types of vehicles are accepted. We handle autos, trucks, sport utilities, motor homes, boats, airplanes, farm equipment, construction equipment, etc.
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What happens to my vehicle after I donate it to Goodwill?
Depending on the condition, the vehicle is either re-sold at a dealer’s auction or processed as salvage.
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What is the required condition of my vehicle in order to donate to Goodwill?
Your vehicle must be whole (no missing engines, trunks, etc.). The vehicle need not run but you will be asked to explain the condition of the vehicle. Your vehicle must have a clear title in your name, if required by your home state.
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Does this program also give cars away to individuals in need?
No, Goodwill’s Car Donation program is strictly a way for individuals to donate their unwanted vehicle, much like how our retail stores operate. Donated items are resold, with proceeds funding programs and services. Goodwill does not donate vehicles to individuals.
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I see the name Auto-Donation in the materials. How is this company involved?
Auto-Donation is the nation’s leading and most responsible vehicle donation program, assisting more than 100 charities with their car donation program. Goodwill contracts with Auto-Donation to provide you professional service, from towing to tax documentation, ensuring the process is followed according to state and federal laws.
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