Frequently Asked Questions

Store Where are you located? Why do you charge for items that were donated to you?

Material Donations Do you offer pick-up services? Can I drop off donations after-hours? What can you accept/what can I donate at Goodwill? What items will you not accept?

Car Donations How does the car donation program help Goodwill? What type of vehicle does Goodwill accept? What happens to my vehicle after I donate it to Goodwill? What is the required condition of my vehicle in order to donate to Goodwill? Does this program also give cars away to individuals in need? I see the name Auto-Donation in the materials. How is this company involved?

Where are you located? We have 17 locations across the Kansas City metro and surrounding area.	top

Why do you charge for items that were donated to you? All items donated and sold in our retail locations fund our mission to help people with disabilities or disadvantages achieve their potential through work. 90 cents of every dollar brought into Goodwill goes directly into our mission.	top


Do you offer pick-up services? We apologize for the inconvenience, but we do not offer pick-up services for donated items. Goodwill has recently partnered with College Hunks Moving to offer a 48-hour priority, fee-based pick-up option for our donors.	top

Can I drop off donations after-hours? We ask that you do not drop off donations after hours.	top

What can you accept/what can I donate at Goodwill? We appreciate the following clean, gently-used items: Clothing and outerwear for all seasons Accessories – jewelry, belts, shoes, pocketbooks, scarves, ties, hats Linens – blankets, sheets, towels, curtains, drapes Housewares – dishes, silverware, pots, pans, baskets, tins, glassware (please package carefully) Books – excluding encyclopedias or Reader’s Digest Small Appliances – TVs and stereos (except consoles), computers, monitors, printers, toasters, irons Toys Electronics-clock radios, tape players, mp3 players, speakers Lamps & Furniture – but no rusty, stained or worn areas Mechanical items – bikes, lawnmowers, weed wackers Records, tapes, CDs Fabric, sewing supplies, notions Goodwill representatives make the final decision on what is acceptable. We no longer repair items.	top

What items will you not accept? Large appliances – stoves, washers, dryers, refrigerators, dishwashers, console TVs or console stereos Mattresses and box springs Auto parts – tires, batteries Venetian blinds, curtain rods Magazines Wire hangers Building materials Hazardous chemicals, paint, solvent, oil	top

How does the car donation program help Goodwill? Proceeds from a donated vehicle provide support to Goodwill’s programs and services that enable disabled and disadvantaged individuals in the Kansas City community reach their vocational goals. This includes, education, training and evaluation services and job resources programs. All proceeds from this program stay in the Kansas City area community.	top

What type of vehicle does Goodwill accept? All types of vehicles are accepted. We handle autos, trucks, sport utilities, motor homes, boats, airplanes, farm equipment, construction equipment, etc.	top

What happens to my vehicle after I donate it to Goodwill? Depending on the condition, the vehicle is either re-sold at a dealer’s auction or processed as salvage.	top

What is the required condition of my vehicle in order to donate to Goodwill? Your vehicle must be whole (no missing engines, trunks, etc.). The vehicle need not run but you will be asked to explain the condition of the vehicle. Your vehicle must have a clear title in your name, if required by your home state.	top

Does this program also give cars away to individuals in need? No, Goodwill’s Car Donation program is strictly a way for individuals to donate their unwanted vehicle, much like how our retail stores operate. Donated items are resold, with proceeds funding programs and services. Goodwill does not donate vehicles to individuals.	top

I see the name Auto-Donation in the materials. How is this company involved? Auto-Donation is the nation’s leading and most responsible vehicle donation program, assisting more than 100 charities with their car donation program. Goodwill contracts with Auto-Donation to provide you professional service, from towing to tax documentation, ensuring the process is followed according to state and federal laws.	top

Frequently Asked Questions

Store

Material Donations

Car Donations

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